Cancellations & Bookings terms | The Shala Yoga & PIlates Centre

.terms & conditions

Classes & Workshops

Class Cancellation Policy

We operate a strict 6-hour cancellation policy for all our classes. For cancellations made with less than 6 hours notice or if you do not turn up for your class, you will be charged the full class price. All cancellations should be made via our website, we do not accept cancellations by phone or by email.


Workshops & Courses Cancellation Policy

We will provide a full refund (less a 10% admin fee) for cancellations made more than 28 days before the start date of a course or workshop. For any other cancellations there will be no refunds or transfers unless your place can be filled from a waiting list, in which case we will refund the fee (less a 10% admin fee). If a course or workshop is cancelled you will be offered a refund or the option of being transferred to an alternative event. Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme.


Membership Cancellation Policy

Membership is on a 6-month rolling contract. After the minimum subscription period of 6 months, the subscription will continue indefinitely on a monthly basis until cancelled. Membership may be suspended for up to 6 consecutive months for a fee of £20 a month. Cancellation notice may be given 30 days prior to final billing cycle (month 5 of subscription period). Thereafter, 30 days prior to the next billing cycle.


Class Passes & Single classes

Regular class passes and single classes are valid for 1 year from the date you purchased them. Extensions will not be made beyond this date under any circumstances.


Schedule Changes

We reserve the right to make changes to our schedule. Whenever possible changes such as teacher substituations, cancelled classes, time changes, closure for holiday, will be reflected on our online schedule.


If you have booked in for a class that is cancelled or the time has changed you will be notified by email. We will not give notification for teacher substitutions.



The decision to perform any form of exercise remains that of the individual and the tutors cannot accept any responsibility for problems during or outside the class. If you are in any doubt as to your fitness level, or whether a class is suitable for you, please consult a GP beforehand.


The Shala does not accept liability for theft or damage to personal possessions at the centre. We recommend that all valuables are taken to the studio with you.






Payment of a deposit is required upon booking – no contract shall exist until an initial payment has been made. The payment schedule for each retreat is detailed on the website. Failure to comply with the payment schedule may result in the Shala exercising its right to cancel your booking(s) and to charge the applicable cancellation charges set out below.

When transferring money to our bank, please put your family name as reference and confirm by email that the transfer has been made.



Though our spaces are limited, we will endeavour to treat cancellations sympathetically. As such if a replacement booking is secured from a wait list, monies will be returned (minus an admin fee of 10% of the cost of the retreat). If a replacement is not found, deposit(s) paid according to the payment schedule will be retained. Cancellation of your booking, for whatever reason, should be notified to us in writing by email.



We strongly recommend guests have travel insurance.



Costs include accommodation in a shared room (unless paying single occupancy supplement), brunch and dinner daily (unless otherwise specified) and all tuition. Flights, insurance, airport transfers and local trips are not included.


Retreats disclaimer

The Shala does not accept liability for theft or damage to personal possessions; personal injuries or medical conditions that develop during or after the retreat; or any costs, cancellations or changes incurred as a result of fire, natural disaster, war or threat of war, industrial action, technical problems with transport, airport closure or any other events beyond our control.


Guests participate in Shala retreats entirely at their own risk. Parents carry the sole responsibility for their children.


Programme Changes

Wherever possible you will be advised in advance of any alterations.


Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by The Shala and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. ...

Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.


Through this website you are able to link to other websites which are not under the control of The Shala. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, The Shala takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


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